FAQ｜Proxy Shopping & International Shipping Service

Frequently asked questions about HKLongD proxy shopping, international forwarding, and buying from Asia marketplaces.

1. Can you buy items not listed on HKLongD?

Yes. HKLongD provides proxy shopping services. Simply send us the product link, photos, or details, and we will help purchase the item for you.

2. Do you have ready stock?

No. HKLongD is not a traditional retailer. Most items are purchased upon order confirmation.

3. Which courier services do you use?

We mainly use FedEx, DHL, and Hong Kong Post depending on the destination country, parcel type, shipping restrictions, and shipping rates.

4. Why is shipping expensive for lightweight parcels?

Shipping cost is based on either actual weight or volumetric weight, whichever is higher.

Volumetric weight is commonly used for large but lightweight parcels.

5. Is tracking included?

Yes. Most shipping methods include tracking numbers so both customers and HKLongD can monitor parcel status.

6. Can you ship items with lithium batteries?

Some couriers accept lithium battery shipments while others do not.

Hong Kong Post usually does not accept standalone lithium batteries. Courier availability depends on item type and destination country.

7. What are your operating hours?

We are a small team handling orders manually. Response times may vary depending on workload and time zone differences.

If you think we missed your message, feel free to follow up again.

8. Can you send gifts directly to friends or family?

Yes. We can ship directly to your recipient in Hong Kong or internationally.

9. Can you add extra protection for fragile items?

Yes. We can provide additional protective packaging and repacking services for fragile items whenever possible.

10. What items cannot be shipped?

Shipping restrictions vary by country and courier.

Customers should check local import regulations before purchasing restricted items.

11. Why is there a site visit fee?

Some purchases require physical store visits, seller meet-ups, or travel to distant locations. Additional service fees may apply depending on complexity and travel requirements.

12. Can you pick up items from Carousell sellers?

Yes. HKLongD can assist with Carousell meet-up purchases, local pickups, and forwarding services.

13. Can you combine items from multiple stores into one shipment?

Yes. We can consolidate multiple purchases into one international shipment to help reduce shipping costs.

14. Can you buy from HKTVmall and other Hong Kong stores?

Yes. We can purchase from HKTVmall, ParknShop, AEON, Wellcome, Citistore, YATA, SOGO, and many other Hong Kong stores.

15. What happens if the item cannot be purchased?

If we are unable to purchase the item, customers will generally receive a refund unless otherwise stated in advance.

16. Do you offer sea shipping?

Yes. Sea shipping may be available for selected countries and large shipments.

Please contact us for a quotation.

17. What payment methods do you accept?

We currently accept PayPal, FPS, credit cards, and debit cards.

18. Can you purchase from wholesalers?

Yes, mainly for regular or bulk orders.

Wholesale purchasing availability depends on supplier requirements and minimum order quantities.

19. Why is international shipping expensive?

International shipping costs have increased globally in recent years.

The first kilogram is usually the most expensive, while additional weight is relatively cheaper.

Combining multiple purchases into one shipment may help reduce overall shipping cost per item.

20. How do you calculate volumetric weight?

Volumetric weight formula:

Length × Width × Height (cm) ÷ 5000 = Volumetric Weight (kg)

21. Can you buy from Xianyu, Mercari Japan, Shopee, or Ruten?

Yes. HKLongD provides proxy shopping and international forwarding services for many Asia marketplaces, including:

Xianyu (Goofish)
Mercari Japan
Shopee
Ruten Taiwan
Carousell
Yahoo Auctions Japan
And more

22. Do you check authenticity of products?

No. HKLongD is a proxy shopping and forwarding service provider only.

We do not provide professional authentication services. Customers are responsible for evaluating sellers and product authenticity before purchase.

23. Do you test second-hand electronics or gadgets?

No detailed functionality testing is provided unless specifically agreed in advance.

Basic visual inspection only includes checking for obvious external damage.

24. Can businesses use HKLongD services?

Yes. We support personal buyers, collectors, resellers, and business customers.

25. Where can I check customer reviews?

You can check customer reviews here: