Terms and Conditions

1. 產品採購與責任：
   HKLongD 是一個代購服務平台，不參與產品設計、製造、品質控制或其他相關程序。我們對品牌和產品的了解有限，因此對產品的缺陷或問題不負責任。
2. 賣家未交貨與退款：
   如果賣家因任何原因未能交付產品，我們將在賣家解決問題之前不予退款。如果賣家最終未提供退款，客戶需承擔損失。
3. 進口要求和海關費用：
   客戶有責任查核其所購買產品的目的地國家進口要求。若因海關原因導致包裹退回，客戶需承擔相關費用。
4. 退款交易手續費：
   客戶需承擔支付處理機構或金融機構可能收取的退款交易手續費。
5. 包裝和運輸：
   我們將為易碎物品提供適當的包裝，但我們對在運輸過程中發生的任何損壞或損失不負責任。
6. 運輸追蹤和交貨時間：
   貨物發貨後，我們將提供一個追蹤編號供您查詢。請注意，預計運送時間僅供參考，我們對包裹交付的延誤不負責任。
7. 庫存和價格：
   我們網站上顯示的庫存和價格僅供參考。在客戶付款前，我們保留更改庫存供應情況和價格的權利。
8. 信息準確性：
   儘管我們努力提供準確和有用的信息，但我們對我們的網站或通訊中的任何不正確或不清晰的信息不負責任。鼓勵客戶聯繫我們的客戶支援團隊以獲取澄清或進一步協助。
9. 我方或在代買過程中使用會員優惠、商場積分、商店積分、信用卡優惠、優惠劵等扣減貨價，客人的代買價格依我方報價為準。
10. 進口稅費：
    客戶須自行負責支付目的地國家海關當局徵收的進口稅費或相關費用。
11. 知識產權：
    我們網站上顯示的所有版權、商標和標誌等知識產權屬於其各自的所有者。未經權利持有人明確許可，客戶不得使用、複製或修改任何知識產權。
12. 隱私與數據保護：
    我們致力於保護客戶的隱私和個人信息。請參閱我們的隱私政策以了解我們如何收集、使用和保護您的數據。
13. 服務終止：
    我們保留在任何時候終止或暫停我們的服務（部分或全部）的權利，且無需提前通知。在此類情況下，我們將盡合理努力通知客戶並提供有關未完成或正在進行的訂單的必要協助。

使用我們的服務即表示您同意遵守這些條款和條件。如果您有任何問題或疑慮，請隨時聯繫我們的客戶支援團隊。

Thank you for choosing HKLongD as your proxy shopping platform. Please take a moment to review our terms and conditions:

1. Product Sourcing and Liability:
   HKLongD acts as a proxy shopping service and is not involved in product design, manufacturing, quality control, or other related procedures. We have limited knowledge about the brand and product details. Therefore, we are not liable for any product defects or issues that may arise.

2. Seller Non-Delivery and Refunds:
   In the event that the seller fails to deliver the product for any reason, we will not issue a refund until the seller resolves the situation. If the seller ultimately does not provide a refund, customers will bear the loss.

3. Importation Requirements and Customs Fees:
   Customers are responsible for checking their country's importation requirements for the products they purchase. In case of a parcel return due to customs reasons, customers will be responsible for any associated fees.

4. Refund Transaction Fees:
   Customers are responsible for any refund transaction fees that may be imposed by payment processors or financial institutions.

5. Packaging and Transportation:
   We will provide appropriate wrapping for fragile items; however, we cannot be held liable for any damage or loss that occurs during transportation.

6. Shipment Tracking and Delivery Time:
   After shipment, we will provide a tracking code for your reference. Please note that the estimated delivery time is provided as a guideline only, and we cannot be held liable for any delays in parcel delivery.

7. Inventory and Pricing:
   The inventory and prices displayed on our website are provided for reference purposes. We reserve the right to make changes to inventory availability and pricing before customers' payments are processed.

8. Information Accuracy:
   While we strive to provide accurate and helpful information, we cannot be held liable for any incorrect or unclear information on our website or in our communication. Customers are encouraged to reach out to our customer support team for clarification or further assistance.

9. Deductions and Payment:
   We may utilize member benefits, card benefits, store points, or coupons to deduct the buying cost. Customers are required to make payments based on our quotation, taking into account any applicable deductions.

10. Import Taxes:
    Customers are solely responsible for paying any import taxes, duties, or related fees imposed by their country's customs authorities.

11. Intellectual Property Rights:
    All intellectual property rights, including copyrights, trademarks, and logos, displayed on our website belong to their respective owners. Customers are prohibited from using, reproducing, or modifying any of the intellectual property without obtaining explicit permission from the rights holder.

12. Privacy and Data Protection:
    We are committed to protecting our customers' privacy and personal information. Please refer to our separate Privacy Policy to understand how we collect, use, and safeguard your data.

13. Termination of Services:
    We reserve the right to terminate or suspend our services, in part or entirely, at any time and without prior notice. In such cases, we will make reasonable efforts to notify customers and provide any necessary assistance regarding pending or ongoing orders.

By using our services, you agree to comply with these terms and conditions. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.